Below FAQs are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to xinhengda888@gmail.com.
- All
- Products & Quality
- Samples & Ordering
- Pricing & Payment
- Logistics & Delivery
- After-Sales Service
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 12 hours!
Products & Quality
We specialize in a wide range of paper products, including Art Paper (C2S), Specialty Paper (e.g., Pearlescent, Linen), White Cardboard, Greyboard, Technical Paper (e.g., Poker Playing), and various industrial packaging papers. You can filter by category in our product catalog.
Yes. Contact us at xinhengda888@gmail.com for detailed product specifications and a quotation, which includes all key specifications such as GSM, thickness, brightness, opacity, and surface finish.
Samples & Ordering
We highly encourage sample testing. For new B2B clients, we offer free initial samples. You only need to cover the shipping cost. The sample fee can be deducted from your first official order.
Our MOQ varies depending on the product and customization requirements. For standard products, the MOQ is typically 5 metric tons or 10-20 pallets. We support small trial orders. MOQ for customized products will be higher. Please contact us for a detailed quote.
Absolutely. We offer comprehensive OEM/ODM services, including slitting, rewinding, custom sizes, GSM, specialty dyeing, embossing, and private label packaging. Please tell us your requirements.
Pricing & Payment
Please use the 【Contact Us】 form on our website or email us directly at com with your specific requirements (product type, GSM, size, quantity, destination port). We will provide you with a Proforma Invoice (PI) within 12 hours.
We primarily accept T/T (Bank Transfer) and L/C (Letter of Credit). For new clients, the standard payment terms for the first order are 50% deposit, 50% balance against copy of Bill of Lading.
Logistics & Delivery
For standard products, we can arrange shipment within 15-20 working days after receiving the deposit. The production lead time for customized products will be longer and will be clearly specified in the quotation.
We work with reliable international freight forwarders and can arrange sea freight, air freight, and express delivery. We can handle trade terms like FOB, CIF, or EXW based on your needs and will provide you with the most cost-effective logistics solution.
After-Sales Service
We take this very seriously. Please provide clear photos/videos and a detailed description of the problematic products within 7 days of receipt. Our quality inspection team will investigate immediately. If confirmed to be our responsibility, we will provide compensation, replacement, or negotiate a refund based on the situation.
